Terms of Service

Last updated: October 26, 2025

1. Acceptance of Terms

By accessing or using PDFillable's PDF generation API service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

2. Description of Service

PDFillable provides a cloud-based API service that allows users to:

  • Create and manage PDF templates
  • Generate filled PDF documents via API
  • Store and retrieve generated PDFs
  • Manage organization-based accounts and team members

3. Account Registration

3.1 Account Creation

To use the Service, you must create an account by providing accurate and complete information. You may register using email/password or through third-party authentication providers (e.g., Google Sign-In).

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your API keys and credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access

3.3 Organization Accounts

Users can create organizations and invite team members. Organization owners are responsible for managing member access and permissions.

4. Subscription Plans and Payment

4.1 Plan Tiers

We offer multiple subscription tiers:

  • Free: 50 PDF generations per month with watermarks
  • Starter: 1,000 PDF generations per month
  • Pro: 5,000 PDF generations per month with premium features
  • Enterprise: Custom limits and features

4.2 Billing

Paid subscriptions are billed monthly in advance. Payment is processed through our third-party payment provider, DodoPayments. By subscribing, you authorize us to charge your payment method.

4.3 Usage Limits

Each plan has a monthly PDF generation limit. If you exceed your limit, you must upgrade to a higher tier to continue generating PDFs. Unused generations do not roll over to the next month.

4.4 Plan Changes

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.

4.5 Refunds

We do not offer refunds for partial months or unused generations. However, we may offer refunds at our discretion on a case-by-case basis.

5. API Usage and Restrictions

5.1 API Key Usage

You will receive API keys to authenticate requests. You must:

  • Keep API keys confidential and secure
  • Not share API keys publicly or with unauthorized parties
  • Rotate compromised keys immediately

5.2 Prohibited Uses

You agree not to:

  • Use the Service for illegal purposes or to violate any laws
  • Generate PDFs containing illegal, harmful, or offensive content
  • Attempt to circumvent usage limits or billing
  • Reverse engineer, decompile, or disassemble the Service
  • Interfere with or disrupt the Service or servers
  • Use the Service to send spam or unsolicited communications
  • Resell or redistribute the Service without authorization
  • Violate intellectual property rights of others

5.3 Rate Limiting

We may implement rate limits to ensure fair usage and system stability. Excessive API requests may be throttled or blocked.

6. Content and Data

6.1 Your Content

You retain ownership of all PDF templates, data, and content you upload or generate through the Service ("Your Content"). You grant us a license to process, store, and display Your Content solely to provide the Service.

6.2 Content Responsibility

You are solely responsible for Your Content and must ensure:

  • You have the right to use all content in your templates
  • Your Content does not violate laws or third-party rights
  • Your Content does not contain malware or malicious code

6.3 Data Retention

Generated PDFs are stored according to your plan's retention period:

  • Free Plan: 3 days
  • Paid Plans: 6 months

After the retention period, PDFs are automatically deleted. We are not responsible for data loss after deletion.

6.4 Backups

You are responsible for maintaining backups of Your Content. We recommend downloading important PDFs before they expire.

7. Intellectual Property

7.1 Our Rights

The Service, including its software, design, features, and branding, is owned by PDFillable and protected by intellectual property laws. You may not copy, modify, or create derivative works without our written permission.

7.2 Trademarks

PDFillable and related logos are trademarks of PDFillable. You may not use our trademarks without prior written consent.

8. Service Availability

8.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be unavailable due to maintenance, updates, or unforeseen circumstances.

8.2 Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice. We are not liable for any modifications or discontinuation.

9. Termination

9.1 Termination by You

You may cancel your account at any time. Cancellation does not entitle you to a refund for the current billing period.

9.2 Termination by Us

We may suspend or terminate your account if you:

  • Violate these Terms
  • Engage in fraudulent or illegal activities
  • Fail to pay for services
  • Abuse the Service or harm other users

9.3 Effect of Termination

Upon termination, your access to the Service will cease immediately. Your data will be deleted according to our data retention policy.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PDFILLABLE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold PDFillable harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your Content

13. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. Please review our Privacy Policy at /privacy-policy.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which PDFillable operates, without regard to conflict of law principles.

15. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the jurisdiction's arbitration association. You waive your right to participate in class action lawsuits.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the new Terms on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated Terms.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PDFillable regarding the Service.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

18. Contact Information

If you have questions about these Terms, please contact us at:

Email: legal@pdfillable.app